---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Play a guided tour in Service Operations Workspace

# Play a guided tour in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.

## Before you begin

Role required: admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select an application such as Interaction, Incident, Problem.
3. Select a record.
4. Select Help icon, and then select Help articles tab.  
   The Help articles tab contains the list of help articles available on the page. The Take a tour option is available below the list of help articles.
5. Select Take a tour.
**Related concepts**   

* [Live Agent chat in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/wbbQneFtW3PNhZijUMFBxg "Service Operations Workspace enables agents to work on any incident created using Live Agent chat.")
* [Interaction Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/IJjnY28l7xvLvNaKfyaWLQ "Interactions are a centralized location for all communication channels in Service Operations Workspace. You can respond to an incoming chat, phone, walk-up, or messaging interactions faster.")
* [Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/FpACAGPuU1Y9Fos6dnQ9bg "You can create and manage your incidents in Service Operations Workspace.")
* [Request Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/V3MWTflvoQBI5HmCic3jsg "Service Operations Workspace for Request Management integrates the platform functionality for tier 1 agents into a multi-tab interface that helps agents efficiently manage multiple incidents, catalog requests, and catalog tasks.")
* [Change Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/DJM5pmB5G3EPbTuWS2a9zA "When a change to your infrastructure or a business service is required, you can create a change request and track it in Service Operations Workspace.")  
**Related tasks**   

* [Add a user-specific quick link on the ITSM landing page](https://servicenow-prod.fluidtopics.net/IrsfwaMLB_kL4F~VQVCLsw "Refer to a URL quickly from the Service Operations Workspace landing page.")
* [Create a list in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/8fH3joA2AQqMevmR48HLnA "Create a list or use an existing list to create a list.")

*[\>]: and then