---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Getting started with the On-Call Scheduling mobile app

# Getting started with the On-Call Scheduling mobile app {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow Agent mobile app to access the On-Call Scheduling
mobile application. Then log in to an instance and work on your
schedules.

## Before you begin

Depending on your device, go to the Apple App Store or the Google Play
Store and download the ServiceNow Agent mobile app.

Role required: rota_manager

## Procedure

1. Tap the mobile app icon on your device, and then tap + to open an instance.
2. In the instance address field, enter the instance address in one of two ways.

   | Option | Description |
   | Manual input | Type the instance address in the instance address field. Note: You do not need to include <kbd class="ph userinput">service-now.com</kbd> at the end of the instance name. |
   | Scan QR code | Tap the QR icon (Scan a QR code), and then scan the QR code that was provided by your administrator. |
   |-|-|

   {#mobile-getting-started-oncall__choicetable_qkh_sgb_qjb}
3. Tap Login.