---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Edit the table configuration for Agent Assist in Service Operations Workspace

# Edit the table configuration for Agent Assist in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Edit the table configuration for Agent Assist to see the required search results in the Agent Assist tab.

## Before you begin

Role required: admin  
Note:  
Admin should always be in Global Domain to edit the table configurations of Agent Assist in Service Operations Workspace.

## About this task

Update the table configuration to get the required search results.

To create a table configuration, see [Configure table for a contextual search](https://www.servicenow.com/docs/access?context=t_DefineContextualSearchForForm&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Important:  
Use this process if you're using a SOW version prior to 4.0. If you're using the version after 4.0, you can use SOW Sidebar tabs top Page collection to enable or disable the Agent Assist tab. For more information, see [Edit the table configuration for Agent Assist in Service Operations Workspace using the Standard Record Page](https://servicenow-prod.fluidtopics.net/9wl58gSvVM4W3sG96xWXXA "Edit the table configuration for Agent Assist to see the required search results in the Agent Assist tab using Standard Record Page (SRP) in Service Operations Workspace.").

## Procedure

1. Navigate to All.
2. In the search box, enter <kbd class="ph userinput">sys_ux_screen_type.list</kbd> and press Enter.
3. Select the filter icon (![Filter icon]()), enter \[Name\] \[contains\] \[Agent Assist\] and \[Application\] \[is\] \[Service Operations Workspace\], and select Run.
4. Search for name containing: Agent Assist and Application is the workspace name: Service Operations Workspace.
5. Select the Agent Assist link.
6. From the UX Screens tab, select Agent assist SNC.
7. To add the property and relevant sys ID of the table configuration in the Macroponent Configuration, do the following:
   1. Enter the new table name and the sys_id of the required table configuration.  
      Note:  
      To copy the sys_id, navigate to Table ConfigurationCopy_sysid.
   2. Select Update.  
      To enable or disable Agent Assist tab, see [Configure the Agent Assist tab in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/2kB8dI7tCsJ6TtBHOd5Eig "Enable or disable the Agent Assist tab in the contextual side panel for the required record type.").
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