---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add participants to a conference call from an incident task

# Add participants to a conference call from an incident task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add participants to an active conference call with the caller from an incident task
to discuss about the resolution of a task.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.  
3. Tap the incident record you want to work on.
4. Tap RelatedIncident tasks.  
5. Tap on the incident task record.
6. Tap CollaborateConference callsActive.
7. Tap on the conference call.
8. Tap Add participants, and provide the following details:  
   1. Recommended participants: The list of participants associated with the incident will be displayed. Select the required users, and tap Submit.
   2. Users: Select the required users, and tap Submit.
   3. Groups: Select the required group, and tap Submit.

   {#add-participants-inc-task-itsm-mobile__ol_amm_fqx_24b}

9. In the Add participants screen, click Submit.

*[\>]: and then