--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Components installed with Service Operations Workspace ITSM Applications # Components installed with Service Operations Workspace ITSM Applications {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Several types of components are installed with the Service Operations Workspace ITSM Applications application (sn-sow-itsm-cont) installation, including user role, plugins, and ServiceNow Store applications. ## Roles installed {#components-installed-with-sow__section_wly_yyh_wdb} {#components-installed-with-sow__table_u1t_gb1_wdb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Service Operations Workspace user \[sn_sow.sow_user\] | Enables users to access and perform basic operations in Service Operations Workspace. | None | [ ] {#components-installed-with-sow__table_u1t_gb1_wdb} ## Plugins installed {#components-installed-with-sow__section_hcs_vsk_xsb} {#components-installed-with-sow__table_ics_vsk_xsb__entry__2} | Plugin | Description | |-|-| | UX Framework User Criteria \[com.glide.ux.user_criteria\] | UX framework for user criteria. | | Dynamic Related Records for Configurable Workspace \[com.snc.uib.sn_dyn_rel_rec\] | Framework to display the contextual dynamic Related Records section in a configurable workspace. | [ ] {#components-installed-with-sow__table_ics_vsk_xsb} ## Store applications installed {#components-installed-with-sow__section_s1x_dzh_wdb} {#components-installed-with-sow__table_fbz_45z_vdb__entry__2} | Store application | Description | |-|-| | Record Page for Service Operations Workspace \[sn_sow_record\] | Record view that is used across various applications in Service Operations Workspace. This view includes detailed record information such as actions and related records. | | Quick links component for Service Operations Workspace \[sn_sow_quick_links\] | Framework to create and maintain a list of customized hyperlinks in Service Operations Workspace. | | Service Operations Workspace Core \[sn_sow\] | Core capabilities and workspace configurations for Service Operations Workspace. | | Change Management for Service Operations Workspace \[sn_sow_chg\] | Change creation process in Service Operations Workspace. | | Collaboration services for Service Operations Workspace \[sn_sow_collab\] | Collaboration between peers and requester using Microsoft Teams in Service Operations Workspace. | | Incident Management for Service Operations Workspace \[sn_sow_inc\] | Streamlined and automated incident response process to respond to an unplanned event or service interruption and to restore services in Service Operations Workspace. | | Recommendations for Incident Management \[sn_sow_incident_rf\] | Configurations to predict recommendations for an incident, for example, recommendation rules, in Service Operations Workspace. Use information from similar incidents and knowledge articles to resolve incidents faster. | | Interaction Management for Service Operations Workspace \[sn_sow_interaction\] | Streamlined interaction process to respond through a communication channel (chat, phone conversation, or walk-up) in Service Operations Workspace. | | Interceptor UI for Service Operations Workspace \[sn_sow_interceptor\] | Interceptor user interface to create a task type for change and problem in Service Operations Workspace. | | Service Operations Workspace ITSM Common \[sn_sow_itsm_common\] | Common configurations shared across IT Service Management applications in Service Operations Workspace. | | On Call Scheduling for Service Operations Workspace \[sn_sow_on_call\] | On-call support for incidents in Service Operations Workspace. | | Problem Management for Service Operations Workspace \[sn_sow_problem\] | Problem creation process to identify the cause of a service interruption reported by a significant or recurring incidents in Service Operations Workspace. | | Request Management for Service Operations Workspace \[sn_sow_req\] | Request creation process and support for the entire life cycle of requests in Service Operations Workspace. | | Walk-up Experience for Service Operations Workspace \[sn_sow_walkup\] | Setup for walk-up queues, stockroom, and appointments in Service Operations Workspace. | | Recommendation Framework \[sn_rf\] | Framework to generate contextual, actionable, and dynamic recommendations in a configurable workspace. | | Service Level Management Experience for Workspace \[sn_sla\] | Gathers service requirements and monitors and reports with reference to agreed service levels (SLAs) in a configurable workspace. | | Service Operations Workspace Admin Center \[sn_sow_admin\] | Provides quick access to configurations of customisable pages in Service Operations Workspace and recommends the additional setup needed to extend Service Operations Workspace capabilities. | | Service Operations Workspace ITSM Admin Center \[sn_sow_itsm_admin\] | Provides quick access to ITSM related configurations in Service Operations Workspace. | [ ] {#components-installed-with-sow__table_fbz_45z_vdb} **Related concepts** * [Terminology in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/E_YTnG~W1~m4lb1jAmWFaQ "Use this reference to understand the key terms and roles in Service Operations Workspace which includes agent types, request, structures and configuration concepts.") **Related reference** * [Additional roles for SOW admin](https://servicenow-prod.fluidtopics.net/8cfQd3uFBZNGqjwA3FTYgw "You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.") * [Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM](https://servicenow-prod.fluidtopics.net/VWfetkO2IrkQj4iUczPyqg "Look for the version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace for ITOM applications.") * [Service Operations Workspace for ITSM data model](https://servicenow-prod.fluidtopics.net/eKtQEMOZLGDs0XjXZgQ_GQ "Learn about Service Operations Workspace (SOW) for ITSM by viewing the data model relationship diagram. This diagram shows the relationships between the tables within the application and provide an overall picture of how SOW operates.")