--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Integrated applications # Applications integrated with Continual Improvement Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read CIM provides integrations with other ServiceNow® applications to enable you to create improvement initiatives from these applications. You can also create records for integrated applications from improvement initiatives. You can link multiple tasks from integrated applications to a single CIM task and link multiple CIM tasks to a single integrated application task. ## Applications from which you can create Improvement Initiatives {#cim-integration__section_onm_wxs_lfc} * * [Coaching](https://servicenow-prod.fluidtopics.net/A7DHQhvwnZ7E71Uz_lLNpQ "Use ServiceNow Coaching to monitor your teams' performance and coach your employees to improve their skill set.") * [Configuration Management](https://www.servicenow.com/docs/access?context=manage-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Demand Management](https://www.servicenow.com/docs/access?context=c_DemandManagement&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Governance, Risk, and Compliance (GRC)](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Idea Portal](https://www.servicenow.com/docs/access?context=idea-portal&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Incident Management](https://servicenow-prod.fluidtopics.net/9c8177e7~u2qCzQBofO4uw "Incident Management restores normal service operation while minimizing impact to business operations and maintaining quality.") * [Problem Management](https://servicenow-prod.fluidtopics.net/9rskKACjtfrBCfby7nyAtA "The ServiceNow Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents.") * [Process Mining](https://www.servicenow.com/docs/access?context=process-mining&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Survey Management](https://www.servicenow.com/docs/access?context=r_SurveyManagementLandingPage&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) {#cim-integration__ul_yyd_djb_gdb} For more information, see [Create improvement initiatives from integrated applications](https://servicenow-prod.fluidtopics.net/uPdpU~vLSxTi6EZrAtRALw "Create improvement initiatives from applications integrated with Continual Improvement Management to enable planning, implementation, monitoring, and impact assessment of improvements in a centralized framework."). ## Application records you can create from improvement initiatives {#cim-integration__section_wyt_p1t_lfc} * Change record ([Change Management](https://servicenow-prod.fluidtopics.net/uBHHMv4DsgI5VM1mPhonMg "The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.")) * Coaching opportunity ([Coaching opportunity](https://servicenow-prod.fluidtopics.net/WmVbWbs6_jUhytLFneIkfQ "Use the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.")) * Knowledge base article ([Create a knowledge article](https://www.servicenow.com/docs/access?context=create-knowledge-article&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)) * Demand record ([Demand Management](https://www.servicenow.com/docs/access?context=c_DemandManagement&version=australia&pubname=australia-it-business-management&ft:locale=en-US)) * Project ([Project Management](https://www.servicenow.com/docs/access?context=c_ProjectApplicationOverview&version=australia&pubname=australia-it-business-management&ft:locale=en-US)) * Story record ([Agile Development](https://www.servicenow.com/docs/access?context=agile-development&version=australia&pubname=australia-it-business-management&ft:locale=en-US)) {#cim-integration__ul_f5m_3jb_gdb} For more information, see [Create application records from improvement initiatives](https://servicenow-prod.fluidtopics.net/6N~LOGC2uVsqQGH~W069ow "Create records for integrated applications from improvement initiatives or CIM tasks to transform improvement initiatives into broader, actionable efforts to enable improvements across teams and processes."). ## Summary of CIM Integration with other applications {#cim-integration__section_byz_ybc_zdb} {#cim-integration__table_tjb_xfj_4cb__entry__4} | Application | Application record | Create improvement initiative | Create application record from improvement initiative | |-|-|-|-| | GRC |||| | Audit Management | Issue record | X | -- | | Strategic Portfolio Management |||| | Agile Development | Story record | -- | X | | Demand Management | Demand record | X | X | | Project Management | Project record | -- | X | | IT Operations Management |||| | CMDB | Remediate Duplicate Task record | X | -- | | IT Service Management |||| | Benchmarks | Benchmarks recommendation | X | -- | | Change Management | Change record | -- | X | | Major Incident Management | Post incident review workbench | X | -- | | Problem Management | Problem record | X | -- | | Platform Capabilities |||| | Knowledge Management | Knowledge base article | -- | X | | Survey Management | Survey | X | -- | | Service Management |||| | Coaching | Coaching opportunity | X | X | [ ] {#cim-integration__table_tjb_xfj_4cb} * **[Integrate Continual Improvement Management using extension point](https://servicenow-prod.fluidtopics.net/6AFJomTgX~7uySo5kUo7Fg)** Integrate CIM with other applications by using the CIMIntegrationAPI extension point. It defines the inbound and outbound extension points for integrating CIM with other applications. **Related topics** * [Using extension points to extend application functionality](https://www.servicenow.com/docs/access?context=extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Using scripted extension points in server-side scripts](https://www.servicenow.com/docs/access?context=scripted-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Using UI extension points in server-side UI macros](https://www.servicenow.com/docs/access?context=ui-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Using client extension points in client-side UI scripting](https://www.servicenow.com/docs/access?context=client-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)