---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing Problems

# Managing Problems {#ariaid-title1}

Understand how Problem and Problem task is created, assessed, investigated, and fixed in
a Problem or Problem task states.
* **[Create a problem](https://servicenow-prod.fluidtopics.net/PxVRuY~nZaWv6v76ok6jEw)**   
  A problem is a cause of one or more incidents. Create a problem to identify the root cause of the incidents and try to prevent them from happening again.
* **[Assess a problem](https://servicenow-prod.fluidtopics.net/Snu2Z4zUFM9kbjCkXgKXwQ)**   
  Assess a problem to determine whether the problem requires a thorough investigation.
* **[Add multiple incidents to a problem](https://servicenow-prod.fluidtopics.net/A01njri6e2lMg2lzlIHz4A)**   
  Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.
* **[Associate CIs with Problem](https://servicenow-prod.fluidtopics.net/UGF0iU~vumXidqC4SJ5hMg)**   
  Associate multiple affected or impacted configuration items (CIs) to a problem to find out all the CIs that are affected by the same problem.
* **[Investigate root cause of a problem](https://servicenow-prod.fluidtopics.net/Np3pWGMJAZl5uWvWG4ydhA)**   
  Identify the root cause of the problem to analyze, track, and resolve recurring incidents permanently.
* **[Resolve and complete a problem](https://servicenow-prod.fluidtopics.net/uFJ_UsDigV8o_2I47ChZHQ)**   
  Resolve the issue and add detailed note of the resolution for future reference.
* **[Create change request from a problem](https://servicenow-prod.fluidtopics.net/0NNcFlEZ0XrfnJ80PLJ5hw)**   
  After you investigate and perform a root cause analysis of the Problem, you can understand whether the Problem can be resolved or you should find a temporary workaround for the Problem. If the Problem can be resolved, implement the fix, or the resolution for the Problem.
* **[Add multiple change requests to a problem](https://servicenow-prod.fluidtopics.net/M13CPqCKgQBvTKCrNLKzCw)**   
  Add multiple change requests to a problem to capture all the requests that you need to implement to fix the problem.
* **[Create a problem task](https://servicenow-prod.fluidtopics.net/_ULxo4dnZHg5vNG7cZDNFw)**   
  Problem tasks are how the problem coordinator asks subject matter experts for help with identifying the root cause and proposed fix for a problem. Divide the problem into multiple problem tasks to help with the investigation. You can assign the problem tasks to different assignment groups or users.
* **[Assess a problem task](https://servicenow-prod.fluidtopics.net/uoAG92XKT3CUPG6Bn~lb~Q)**   
  Assess a problem task to determine the feasibility of working on the task.
* **[Complete a problem task](https://servicenow-prod.fluidtopics.net/UQ_a6yk_zCN659OD2FExiQ)**   
  Resolve and complete the problem task.
* **[Resolve related incidents from a problem](https://servicenow-prod.fluidtopics.net/84tbjazpvwgvURoETwPbXA)**   
  After you consider a problem to be resolved, the incidents related to the problem with the state On Hold may be resolved using a UI action from the Problem form.