---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Book Walk-up Experience appointments

# Book Walk-up Experience appointments {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the Walk-up Experience appointment booking feature, walk-up users can view
available appointment windows, make a selection, and book an appointment for a walk-up location
using online Walk-up Check-in feature. Walk-up agents can also book
appointments on behalf of customers.
Create appointment windows for walk-up queue locations enabling requesters to book service
appointments.  
The Appointment Booking plugin (com.snc.appointment_booking) must be activated to use the application. Activating the plugin adds the Appointment Booking menu to the application navigator and the following modules:

* Appointment Booking Configuration: Use this module to create an appointment booking configuration for an application and then configurations for each service within that application.
* Appointment Bookings: Use this module to view a list of appointments that have been booked for services. This list includes the work orders associated with each appointment.
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Appointment booking requires configuration at both the application level, in this case, Walk-up Experience, and at the walk-up queue service level, represented by the actual
location of the walk-up queue.

The Walk-up Experience application configuration contains settings that apply to all
of the service locations within the application that support appointment booking.

A service configuration is required for each of the walk-up queue locations within the
application that offer scheduled appointments. A service configuration includes settings that
apply only to that specific walk-up queue service location.  
Note:  
Both the application configuration and the service configuration must be active to book appointments.

For detailed information about the Appointment Booking application, refer to [Managing appointments](https://www.servicenow.com/docs/access?context=managing-appointments&version=australia&pubname=australia-field-service-management&ft:locale=en-US).
* **[Walk-up Experience appointment booking administration](https://servicenow-prod.fluidtopics.net/w9zl1MtlzblNESVYEmPImg)**   
  Create or modify the Walk-up Experience Appointment Booking feature.