---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Explore

# Exploring Request Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request Management allows catalog items to be requested and fulfilled based on defined flows.
* **[Request Management architecture](https://servicenow-prod.fluidtopics.net/57sZCFMepzfRqczlrJWdrg)**   
  Request Management defines the data model and processing flow for catalog item requests, from cart creation through record fulfillment.