---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the change record page in SOW for ITSM

# Configure the change record page in SOW for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the data displayed in various Change record tabs such as Overview and Details tabs.

## Before you begin

Role required: workspace_admin, ui_builder_admin, or admin

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterOverview.
2. On the Configurations tab, select the Change Management option.
3. Select Change record and then select Configure to configure any of the following tabs.  
   * Overview: Configure any of the following options for the Overview tab.
     * Containers: Defines how the dynamic overview page renders throughout the change lifecycle. This includes the visibility and the order of the sections in the overview page and whether to include the activity stream bar.
     * Section fields: Define the fields that are shown for each section in the change overview.
     {#configure-change-form-sow__ul_dvs_nyn_2cc}
   * Details: Defines the form view that lets users see all details related to the change.

   {#configure-change-form-sow__ul_lsg_w4d_xzb}

   For information about configuring the field layout, UI elements and the visible data content using form builder, see [Customize forms within a form component](https://www.servicenow.com/docs/access?context=learn-by-example-edit-form-component&version=australia&pubname=australia-application-development&ft:locale=en-US).
{#configure-change-form-sow__steps_xhw_3yn_2cc}

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