---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the lead time for email reminders

# Configure the lead time for email reminders {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
On-Call Scheduling includes a scheduled job that checks if any shift
members should be notified about upcoming On-Call commitments. Modify the lead time
for the reminder to be sent.

## Before you begin

Role required: rota_manager or rota_admin

## Procedure

1. Navigate to AllOn-Call SchedulingOn-Call Calendars.
2. Right-click the shift and select Edit Shift.
3. Update the Reminder lead time (days) value for the on-call schedule record or for any of its rosters.  
   The reminder lead time defined on a roster is always respected. If no lead time is defined, the instance uses the schedule reminder lead time. If the reminder lead time is not defined for either the schedule or its rosters, then the instance uses a default of 2 days.  
   Note:  
   The Reminder lead time on the Roster form is different from the # reminders and Time between reminders values in the Escalation Settings section of the form.

   The escalation
   settings are used only to configure reminders for
   escalations. The Reminder lead time is in the Reminder Communication
   section of the Roster form, and is used to email
   reminders for upcoming on-call
   commitments.

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