---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure search resources for an interaction in Service Operations Workspace for ITSM

# Configure search resources for an interaction in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure additional search resources for an interaction to assist agents
with quick resolution of the interaction.

## Before you begin

Role required: itil or interaction_agent

## Procedure

1. Navigate to AllContextual SearchSearch ContextsInteraction (SOW).
2. Edit the Search Context Interaction (SOW) record.
   1. Search for a resource or combination of resources in the Searcher field and select the search resource that you want to add.
   2. Update the Searcher text field with the name that you want to give to the search resource.
   3. Save or update the record.

   {#configure-resources-for-an-interaction__substeps_lwx_42r_hvb}  
   The newly added search resource is available to be selected from the search resource filter in the Agent Assist window.

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