---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# AI Search in ITSM Mobile Agent

# AI Search in ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Intelligent query features enable agents to quickly find the required answers in ITSM Mobile Agent.  
Using AI search, agents can easily search find the following records:

* Incidents (MIM, Breached Incidents, At Risk)
* Change tasks
* Catalog tasks
* Changes
* System users
* Knowledge base articles
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You can also toggle between Zing search and AI search if needed.  
AI Search in ITSM Mobile Agent offers the following features:

* Navigation tab filters: Filters help users narrow down results on a site.
* Auto-complete: As the user enters text, AI Search predicts the query and helps formulate the user's question.
* Auto-correct typos: Typos are auto-corrected based on indexed content. 
* Synonym handling: The search engine also looks for words similar to the search term.
* Genius cards: Genius result cards display the most relevant answers.
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Figure 1. ITSM Mobile Agent

For information about AI search, see [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

For information about AI search in mobile, see [AI Search in mobile](https://www.servicenow.com/docs/access?context=text-search-advanced-now&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).  
The following configurations are added for AI search experience in ITSM Mobile Agent:

* A search application configuration, \[AIS\] ITSM Mobile Agent Search Configuration. For information about search application configurations, see [Search application
  configurations](https://www.servicenow.com/docs/access?context=defining-search-app-cfgs-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* A search profile, ITSM Mobile Agent Search Profile. For information about search profiles, see [Search profiles](https://www.servicenow.com/docs/access?context=defining-search-profiles-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
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