---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access Service Operations Workspace for ITSM

# Access Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Experience a unified and seamless experience when
managing the life cycle of task records such as
incidents and requests.

## Before you begin

Role required: itil

## Procedure

1. Log into your ServiceNow instance.
2. From the Workspaces menu, select Service Operations Workspace.
{#access-sow-itsm__steps_y4m_cc4_c2c}
**Related concepts**   

* [Service Operations Workspace for ITSM user interface](https://servicenow-prod.fluidtopics.net/uWluC9_Uh67ERaJ08SACEA "You can navigate through the Service Operations Workspace to get an overview of how an agent can prioritize tasks and provide resolution.")
* [Service Operations Workspace for ITSM landing page](https://servicenow-prod.fluidtopics.net/5uX6zKipjCtt1S9pI2FIfw "An agent can get quick visibility into the work assigned, view announcements, and view upcoming tasks.")
* [Exploring Recommended Actions for ITSM in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/6kFddQEQ~Hqc6XrXT4Fe6Q "Recommended Actions for ITSM lets you set up and apply real-time actionable recommendations for speeding up the triaging process. You can resolve issues quickly across various records in the Service Operations Workspace, including Incident, Incident task, Problem, Problem task, Change request, Change task, Interaction, and Request.")
* [Exploring On-call Scheduling in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/Cd7n7UVCi4twI3gtnM0jvw "On-Call Scheduling ensures that dedicated support team members are always available to resolve issues as they arise. You can set up on-call schedules, roster rotations, and escalation policies, escalate notifications for a group, and determine the current contact for an escalation.")