---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Using extension points to include access for specific groups

# Using extension points to include access for specific groups in Workforce Optimization for ITSM manager workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use scripted extension points to add access for managers to view assignment groups data other than the default groups that they manage in Workforce Optimization for ITSM manager workspace.
To see a list of extension points that you can use for Workforce Optimization for ITSM, navigate to System Extension PointsScripted Extension Points. In the Extension Points list, open the sn_wfo_common.ApplicableGroupsDefinitionManager extension point.  
Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom script includes and registering them against the scripted extension points.{#ext-points-exclude-access-wfo-itsm__table_hcw_fd2_qmb__entry__2}

| Extension point name | Description |
|-|-|
| sn_wfo_common.ApplicableGroupsDefinitionManager | Implement this extension point to customize the logic to include access for managers to see assignment groups other than the default groups that they manage in the Workforce Optimization for ITSM manager workspace. |
[Table 1. Extension points to include access for specific groups]

{#ext-points-exclude-access-wfo-itsm__table_hcw_fd2_qmb}
**Related topics**   

* [Using scripted extension points in server-side scripts](https://www.servicenow.com/docs/access?context=scripted-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)

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