---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Intelligent solutions system properties

# Intelligent solutions system properties {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators can configure the Change Management Intelligent solutions system properties to use predictive intelligence (PI) capabilities.
By configuring these properties, you enable the Change Management application to:

* Predict the risk of the proposed change.
* Use similarity and clustering to identify and suggest potential standard change templates.
{#change-mgmt-intelligentsoln-properties__ul_u4f_q2s_mlb}

Navigate to ChangeIntelligent Solution Configuration to view and edit the properties.

## Risk Intelligence Properties {#change-mgmt-intelligentsoln-properties__section_jnq_tgs_mlb}

{#change-mgmt-intelligentsoln-properties__table_knq_tgs_mlb__entry__2}

| Property | Description |
|-|-|
| Solution type \[chg_ml_prop_risk.model_type\] | The type of PI solutions used for risk prediction. * Similarity: Uses machine-learning solution to collect and compare your existing records to new similar records. This solution type uses the following risk calculation method: * Use count of records: Risk of the group that has highest count is used. * Use confidence of records: Risk of the group that has highest total number of confidence is used. {#change-mgmt-intelligentsoln-properties__ul_yxn_ybf_plb}If the risk have same count or confidence, then the higher risk is considered. * Classification: Uses machine-learning algorithms to set field values during record creation, such as setting the risk category based on previous data. {#change-mgmt-intelligentsoln-properties__ul_wcm_cz2_plb} |
| Predicted value usage \[chg_ml_prop_risk.usage\] | Determines how the predictive value must be used. * View risk value * Set risk value {#change-mgmt-intelligentsoln-properties__ul_rjz_fbf_plb} |
| Solution enabled \[chg_ml_prop_risk.solution_enabled\] | Identifies if the solution is enabled or not. |
| Threshold \[chg_ml_prop_risk.classification_confidence_threshold\] | The minimum confidence value for the returned results. |
[Table 1. Risk Intelligence properties]

{#change-mgmt-intelligentsoln-properties__table_knq_tgs_mlb}

## Standard Change Proposal Properties {#change-mgmt-intelligentsoln-properties__section_hwt_tgs_mlb}

{#change-mgmt-intelligentsoln-properties__table_iwt_tgs_mlb__entry__2}

| Property | Description |
|-|-|
| Minimum quality level \[chg_ml_prop_sctp.quality\] | Minimum cluster quality to use for Standard Change candidate. |
[Table 2. Standard Change proposal properties]

{#change-mgmt-intelligentsoln-properties__table_iwt_tgs_mlb}

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