---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Update survey configuration

# Update DEX Score survey configuration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Update the survey configuration to identify the recipients, method, and timing for sending the DEX Score surveys.

## Before you begin

Role required: sn_dex_score.digital_workplace_leader

## About this task

The DEX Survey configuration is stored in the Survey Configuration \[dex_survey_configuration\] table. For more information, see [Components installed with Digital Experience Feedback Survey](https://servicenow-prod.fluidtopics.net/AD9HbEci5YfJedGsDSPI0g "Several types of components are installed with activation of the Digital Experience Feedback Survey app, including tables and user roles. DEX Score uses the Digital Experience Feedback Survey application for configuring and storing survey information sent to employees.").

## Procedure

1. Navigate to AllDigital Experience ScoreDEX Survey Configuration.
2. Open a survey configuration to modify its values.
3. On the form, update the fields.  
   For more information on survey configuration field descriptions, see [DEX Score survey configuration form](https://servicenow-prod.fluidtopics.net/dtWfqTPeIpTC_D0ipscWPg "Update the configuration for sending the surveys to collect feedback from employees on the usage of applications and devices.").
4. Select Update.

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