---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Simplified IT Service Management

# Simplified IT Service Management {#ariaid-title1}

Release version: Australia  
Updated April 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Simplified IT Service Management provides an AI-native solution for simplified and automated implementation, and unified user experience across multiple ITSM applications.

## Get started {#ai-native-it-service-desk-landing-page__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn about Simplified IT Service Management concepts and features.](https://servicenow-prod.fluidtopics.net/XTNmje13cyowJFfBr4GFRA "Simplified IT Service Management (Simplified ITSM) provides simplified and automated implementation for administrators, and unified user experience for employees and fulfillers.") | [ConfigureConfigure IT Service Management using guided and conversational setup process.](https://servicenow-prod.fluidtopics.net/rv1_2vCUjzNQTMktIhX2gw "Configure your ITSM workflows using an AI-first, centralized, and intuitive admin experience.") | [Employee experienceExperience the automated self-service and browsing experience in Employee Slate.](https://servicenow-prod.fluidtopics.net/dQzazeuPVz5YNh3XXzsqYA "You can enable an AI-first employee experience that brings search, requests, tasks, knowledge, and communications together in one intuitive destination. Employees can easily find information, manage requests and tasks, stay informed through communications and news, connect with teams, and get work done faster.") |
| [Fulfiller experienceExperience the simplified fulfiller experience with AI recommendations.](https://servicenow-prod.fluidtopics.net/U95XClIVqp2eGx77ceKgBw "The Simplified IT Service Management fulfiller experience consists of simplified incident and request management with AI recommendations.") | [AI agentsLearn about AI agents that enable autonomous configurations.](https://servicenow-prod.fluidtopics.net/pPowXPsZoQhG3mmQ8qucrQ "Use conversational AI-native experience for administrators, employees, and fulfillers using Simplified IT Service Management (Simplified ITSM). AI agents and agentic workflows provide a step-by-step approach to configure ITSM workflows with validated inputs and preview.") |   |
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{#ai-native-it-service-desk-landing-page__table_pv2_ctf_53c}

## Helpful resources {#ai-native-it-service-desk-landing-page__cf-app-landing-get-help}

Some ServiceNow resources that can provide you with helpful information are:

ServiceNow Community
:   [ServiceNow Community](https://community.servicenow.com/community)

Support
:   [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal)