---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Components installed with ITSM Roles --- Problem Management

# Components installed with ITSM Roles --- Problem Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several user roles are installed with activation of the ITSM Roles --- Problem Management plugin (com.snc.itsm.roles.problem_management).
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Roles installed {#prob-roles-instld-itsm-roles__section_wly_yyh_wdb}

{#prob-roles-instld-itsm-roles__table_u1t_gb1_wdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Problem read \[sn_problem_read\] | Read access to the Problem Management application and related records. | NA |
| Problem write \[sn_problem_write\] | Write access to the Problem Management application and related records. | * sn_problem_read * template_editor {#prob-roles-instld-itsm-roles__ul_vvs_s2s_nhb} |
| \[sn_service_desk_agent\] | Enables gathering, and verifying information, as well as delivering quick resolutions for tier 1 service desk agents. This user role is available when the ITSM Roles plugin (com.snc.itsm.roles) is installed. | * sn_incident_write * sn_problem_write * sn_change_write * sn_request_write * tracked_file_reader {#prob-roles-instld-itsm-roles__ul_utk_nwr_ydc} With the installation of the ITSM Gen AI (com.sn.itsm.gen.ai) plugin, the following roles are also available: * knowledge_user * now_assist_panel_user {#prob-roles-instld-itsm-roles__ul_ymk_fxr_ydc} |
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{#prob-roles-instld-itsm-roles__table_u1t_gb1_wdb}