---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing incidents and tasks using My Work applet

# Managing incidents and tasks using My Work applet {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the My work applet in the ITSM mobile agent to perform various functions from the
mobile.  
As an agent, you can:

* Easily access incidents, change tasks, and catalog tasks.
* Take quick actions and provide timely updates.
* Add work notes or comments, update incident details, assign incidents to other agents.
* Easily access change requests and request approvals.
{#my-work-application__ul_ahm_wzv_5jb}

From the main screen of the agent mobile app, you can directly [create an incident](https://servicenow-prod.fluidtopics.net/hj6tmTBKXfLKMLKhEJwLiw "Create an incident directly from your agent mobile app landing page with a single tap.") using a single click.