---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Platform Analytics KPIs and dashboards

# Platform Analytics KPIs and dashboards {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the dashboards to monitor the operational KPIs and identify areas for improvement, optimize processes, to achieve their strategic goals.
An operational KPI is a quantifiable measure that tracks the efficiency and effectiveness of day-to-day operations in your organization. The KPIs can be organized in a dashboard that highlights the areas that are running efficiently
and the areas that need attention.  
Note:  
* Ensure the `itsm_analytics` application is activated in the instance.
* These user-friendly and comprehensive Next experience dashboards are designed for easy navigation and quick access to all the required information.
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By monitoring operational KPIs, you can identify areas for improvement, optimize processes, and ultimately achieve their strategic goals. Here are some techniques to use the operational KPIs:

* Ensure your KPIs match your organization's business goals. Define your KPIs that contribute to achieving those objectives.
* Focus on the most critical KPIs that add value to the organization's growth.
* Track and review KPIs regularly. Monitor your progress and modify the KPIs as required by the organization's goals.
* Use data to drive decisions: Identify trends, uncover root causes, and use insights to improve processes and performance.
* Use the data to identify trends and use insights to improve processes and performance.
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