---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Limitations

# Limitations in Proactive Engagement {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You must be aware of a few limitations when you create a new metric rule and choose the remedial action.
Limitations in Proactive Engagement:

* Remedial action resolution type cannot be used if the remedial actions require any runtime parameters.
* Actionable notifications for LLM will be supported from WP3 and Xanadu. However, In Vancouver, the portal with NLU will get notifications.
{#limitations-proactive-engagement__ul_tkx_ntb_1cc}