---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a problem in Service Operations Workspace

# Create a problem in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.

## Before you begin

Role required: itil or problem_coordinator

## Procedure

1. Create a problem from any of the following sources.

   | Option | Description |
   | From any Problem list | 1. Navigate to any list of problems. Note: The following lists are available for problems: * Assigned to you * Unassigned * Open * Resolved * Risk Accepted * Known Errors * All {#create-problem-sow__ul_cmb_4ww_5sb} 2. Select New. {#create-problem-sow__ol_bmb_4ww_5sb} |
   | From an incident | 1. Open an incident. 2. From the incident record page, select the list beside Create change request. 3. Select Create problem. {#create-problem-sow__ol_nby_pww_5sb} |
   | From a customer interaction regarding an issue with a cause that must be investigated | 1. Open an interaction. 2. From the record page, select Create problem. {#create-problem-sow__ol_kbt_1zy_5sb} Note: Enable the Allow Problem creation from Interaction (glide.problem.interaction.allow_create) problem property from ProblemProblem Properties. For more information, see [Configure properties for Problem Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/MYGmhVmjc4S_2lHqvfqfOA "Configure the properties used to control process-related features, such as creating a problem task on a closed problem and re-analyzing a closed or a canceled problem."). |
   |-|-|

   {#create-problem-sow__choicetable_vrd_rrt_tsb}
2. On the problem form, fill the fields in the Details tab.  
   For a description of the field values, see [Problem form](https://servicenow-prod.fluidtopics.net/KconTBfn6GC6_KAshhUU1g "Description of the field values for the problem form in Service Operations Workspace.").
3. Select Save.
**Related concepts**   

* [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/m9cI328n7MsB5bj19o41Vg "You can use Problem Management models to tailor processes for specific use cases.")
* [Problem Management in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/mxGJ3pIhNSYmhc9mtcMHuw "Reference topics provide additional information about Problem Management in Service Operations Workspace.")  
**Related tasks**   

* [Work on a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/jFKc1X9CT0Wra0SPIcIMmw "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")
* [Create a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/6WJIhwZhz_e~swNyjYUhXg "When you need to engage another team or agent for help, create and assign a problem task.")
* [Work on a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/AL_xxvBfe4MNieEjfYBbmA "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")

*[\>]: and then