---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Synchronization between an incident and its incident tasks

# Synchronization between an incident and its incident tasks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use incident tasks to collaborate with and request work from other stakeholders. An
incident and its tasks are synchronized such that the state of incident tasks
changes depending on the state of the incident.  
Note:  
The Close open Incident Tasks when Incident is closed or canceled property (com.snc.incident.incident_task.closure) is responsible for different actions that take place on incident tasks based on the state of the incident.  
The synchronization between an incident and its open incident task is as follows:

* When an incident is closed, the state of any open incident task is set to Closed Incomplete.
* When an incident is canceled, the state of any open incident task is set to Closed Skipped.
{#inci-inci-task-state-sync__ul_srh_dkw_jdb}