---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Restore the greeting banner on the landing page

# Restore the greeting banner on the landing page {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If the greeting banner is closed, restore it to view the agent's shift information.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllUser AdministrationUser Preferences.
2. From the list of user preferences, open sow.incident.landing_page_header_collapsed.
3. Ensure that the User field refers to the user for whom you want to restore the banner.
4. In the Value field, specify false.
5. Select Update.

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