---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Mobile experience for On-Call Scheduling

# Mobile experience for On-Call Scheduling {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View and manage on-call schedules from a mobile device with the On-Call Scheduling mobile applet.

On-call managers and shift managers can perform the following actions:

* View your group's on-call schedule including any gaps, time-off requests, and so on.
* View roster and escalation details for a shift.
* Review and act on gaps and conflicts.
* Approve/Reject time-off and shift swap requests.
* Provide, replace, or delete coverage and delete time-offs

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Members of a roster can perform the following actions:

* View your on-call schedules, who else is on-call during a shift, and your role for the shift (primary/secondary).
* View the roster and escalation details for a shift.
* Submit time-off and shift swap requests.
* Send a message (Slack /MS teams/ Push notifications) to find a replacement.
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* **[Getting started with the On-Call Scheduling mobile app](https://servicenow-prod.fluidtopics.net/GAkTdlDwsyK07TLA~n_15w)**   
  Use the ServiceNow Agent mobile app to access the On-Call Scheduling mobile application. Then log in to an instance and work on your schedules.
* **[Mobile On-Call Scheduling overview](https://servicenow-prod.fluidtopics.net/bGGAKo6a7ya0P1i~~b3cSw)**   
  Members and managers of a shift can use the On-Call Scheduling applets and navigation menu on the Mobile Agent application to view and manage shifts and schedules.
* **[Manage work with ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/yIcqswdb7~eQlV3v4lH4EA)**   
  As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.
* **[Manage team with ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/0EfazadTcTfaB4sg8BWD5w)**   
  As a shift manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.