---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Customize recipient list for Major Incident Management updates

# Customize recipient list for Major Incident Management updates {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the base system recipient list for Major Incident Management updates based on application usage.

## Before you begin

* Install the DEX Score application.
* Confirm that data is available in the DEX Score installed or web application tables.

  This data is tracked and used to filter the recipient list.
* Verify that the DEX Score Orchestrate generator aggregation scheduled job is executed. This job runs daily to collect data.

{#recipient-lists-for-mim__ul_sp4_mxt_dfc}

Role required: admin

## Procedure

1. Navigate to AllTargeted CommunicationsRecipients Lists.
2. Open the Impacted application users in affected location(s) recipient list.
3. Edit the following details in the script:  
   {#recipient-lists-for-mim__table_z5k_bwb_glb__entry__2}

   | Parameter list | Description |
   |-|-|
   | Aggregation Frequency | Enter the aggregation frequency: * Daily * Weekly * Monthly {#recipient-lists-for-mim__ul_lmy_ggm_w2c} By default, aggregation frequency is set to Daily. |
   | Aggregation Period | Enter the aggregation period: * 1--7 days * 1--4 weeks * 1--12 months {#recipient-lists-for-mim__ul_qmk_lgm_w2c} By default, aggregation period is set to 7 days. |
   | Application type | Enter application type as either installed or web, based on which users are filtered. |
   | Application | Enter the sys_id of an application. For example, sys_id of the Microsoft PowerPoint application. |
   | Metric | Enter a metric name. For example, Application Usage. |
   | Metric value | Enter a metric value. The API checks if the selected metric is greater than the metric value, based on which it filters the users. |
   | Location id | Enter the sys_id of the location. |
   [ ]

   {#recipient-lists-for-mim__table_z5k_bwb_glb}
4. Select Update.

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