---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Major Incident Management

# Activate Major Incident Management {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  

You can activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Confirm that the application and all of its associated ServiceNow store applications have valid ServiceNow entitlements. For more information, see Store installation links.

Role required: admin

## About this task

Incident Management - Major Incident Management plugin (com.snc.incident.mim) must be manually activated for new and existing customers  
Incident Management - Major Incident Management plugin activates these related plugins if they are not already active:

* Incident Communications Management (com.snc.iam)
* Incident Updates (com.snc.incident.updates)
* Task-Outage Relationship (com.snc.task_outage)

{#activate-major-incident-management-plugin__ul_i2v_x4b_rbb} {#activate-major-incident-management-plugin__table_fd2_xjb_rbb__entry__2}

| Plugin | Description |
|-|-|
| Notify \[com.snc.notify\] | Provides platform features for workflow-driven voice calls, conference calls, and SMS messages. Requires the Twilio Direct Driver and a separate contract with Twilio for SMS and Voice capabilities. Note: Existing users already using Twilio Driver need to [migrate](https://www.servicenow.com/docs/access?context=t_MigrateToTwilioDirectDriver&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) to Twilio Direct Driver. |
| On-Call Scheduling \[com.snc.on_call_rotation\] | Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On-Call Scheduling enables you to configure and build different on-call schedules per process and assignment group. |
[Table 1. Additional plugins for Incident Management - Major Incident Management]

{#activate-major-incident-management-plugin__table_fd2_xjb_rbb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-major-incident-management-plugin__find-plugins-cmd}
{#activate-major-incident-management-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-major-incident-management-plugin__p_cb1_nfg_h1c}
   {#activate-major-incident-management-plugin__find-plugin-cmd}
{#activate-major-incident-management-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-major-incident-management-plugin__activate-plugin}
{#activate-major-incident-management-plugin__activate-plugin}{#activate-major-incident-management-plugin__steps_rfx_bf1_2t}
* **[Components installed with Incident Management - Major Incident Management](https://servicenow-prod.fluidtopics.net/6qzCQoVeyJxQWE7hYb2waw)**   
  Several types of components are installed with activation of the Incident Management - Major Incident Management plugin, including tables and user roles.
* **[Slack notification installed with Major Incident Management](https://servicenow-prod.fluidtopics.net/UB2N9WHhNAuPbW2d~Vrdow)**   
  Slack notifications are added with activation of Incident Management -- Major Incident Management.

**Related concepts**   

* [Managing major incidents](https://servicenow-prod.fluidtopics.net/9cveBxWhGRUV6JdZz2lHvw "A major incident (MI) is an incident that results in significant disruption to the business. A major incident demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timescales and higher priority, so that there is a faster resolution process for incidents with high business impact.")
* [Legacy: Major incident overview dashboard](https://servicenow-prod.fluidtopics.net/lzuOjaC8uqJLhagVdqV49w "Major Incident Overview module provides two versions of the Performance Analytics (PA) Dashboard to review major incident information at a glance.")
* [Major incident workbench](https://servicenow-prod.fluidtopics.net/Wx2hNy7ugkL6doBeYwpElg "The major incident workbench is a single pane view designed for major incident managers, communication managers, and resolver groups. The workbench helps to manage major incidents by aggregating and providing actionable information.")  
**Related topics**   

* [List of Australia
  plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then