---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access external courses using Coaching with Learning

# Access external courses using Coaching with Learning {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add courses from external sources such as Udemy, Pluralsight, or Cornerstone to
enable your users to gain skills from external content.

## Before you begin

Role required: sn_wfo_cfg_itsm.manager

You must integrate Coaching with third-party learning management systems. For information on how to perform this integration, see [Integrate Coaching with Learning with third-party learning management systems](https://servicenow-prod.fluidtopics.net/4TDinRWep2wYRPLIoOkypQ "Connect your ServiceNow instance with third-party learning sites to pull learning content into your repository.").

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMManager Workspace.
2. Click the coaching icon.
3. Click the Learning tab.
4. Go to Learning CoursesExternal Courses.  
   You can search courses based on keywords using the Search courses field or narrow down the display of the courses based on skills using the Filter courses by skill field.
5. Select a course.
6. Click Go to course.  
   You can review and learn the external course.
**Related topics**   

* [Integrating Learning Core with third-party learning management systems](https://www.servicenow.com/docs/access?context=setup-learning-third-party-1&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)

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