---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage Zoom conference calls in Service Operations Workspace

# Manage Zoom conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add or mute participants in a Zoom conference call in Service Operations Workspace.
* **[Add participants to an existing Zoom call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/npNvJosZumlWaElMKuVDfw)**   
  Add a participant to a conference call to participate in the discussion to resolve the incident.
* **[Join a conference call from Zoom in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/8uxYl~lD6AGptI5W6HevPg)**   
  Join an existing conference call to participate in the discussion to resolve an incident.
* **[Mute participants from a Zoom conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/~Ap1Wf3PCP0Z2cQdR6R73g)**   
  Join an existing conference call to participate in the discussion to resolve an incident.