---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a problem task

# Create a problem task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Problem tasks are how the problem coordinator asks subject matter experts for help
with identifying the root cause and proposed fix for a problem. Divide the problem into
multiple problem tasks to help with the investigation. You can assign the problem tasks to
different assignment groups or users.

## Before you begin

Role required: itil, sn_problem_write, admin, problem_admin, problem_coordinator,
problem_manager, or problem_task_analyst

## Procedure

1. Navigate to AllProblemOpen.
2. Open the problem record for which you want to create a problem task.
3. In the related list of the problem record, click Problem Tasks and click New.
4. Select any one of the following problem tasks.

   | Option | Description |
   | Root Cause Analysis | Tasks where the problem coordinator requires help from subject matter experts to investigate the root cause of a problem and find a proposed fix for the problem |
   | General | All other tasks |
   |-|-|

   {#create-problem-task__choicetable_d2w_spq_pfb}
5. On the form, fill in the fields.  
   For a description of the field values, see [Problem Task form](https://servicenow-prod.fluidtopics.net/oCCZ850A__mvFEX~AzaPyQ "Description of the field values for the problem task form.").
6. Click Submit.  
   The problem task enters the New state. If you have filled the mandatory fields that are necessary to move a problem task record to the Assess state, the problem task record directly moves to the Assess state. If you want to add any additional field for the assess state, you must add the field at System UIForm Sections. For more information, refer [Add a field in the assess mandatory field dialog](https://servicenow-prod.fluidtopics.net/CAtvIlROxN6Fg_JqqBWADg "Add the mandatory fields necessary to move a problem or a problem task record from the New state to the Assess state in the assess dialog form. If you miss filling any of the fields, you can always fill those in the assess dialog form.").

## What to do next

Assess the problem task.

*[\>]: and then