---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Digital End-user Experience Self-service

# Digital End-user Experience Self-service {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Digital End-user Experience Self-service (DEX Self-service) enables you to monitor real-time performance of your devices and applications, and address detected issues by using suggested resolutions.

## Get started {#dex-self-service__cf-app-landing-get-started}

|-|-|
| [ExploreExplore about Digital End-user Experience Self-service.](https://servicenow-prod.fluidtopics.net/8mcZ0wwBUjIeyQQuAqMRXg "Digital End-user Experience Self-service (DEX Self-service) enables you to monitor device health performance, view detected issues, and use suggestion resolutions to resolve issues.") | [ConfigureConfigure Digital End-user Experience Self-service.](https://servicenow-prod.fluidtopics.net/NJuls04daOp_JLwBu5XqOw "The DEX Self-service plugin gets installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX admins.") |
| [UseUse Digital End-user Experience Self-service to resolve the device performance issues](https://servicenow-prod.fluidtopics.net/02CQxOL7cAQuJfmNlAvt_A "Use Digital End-user Experience Self-service to monitor device performance using the Device health check feature available in Desktop Assistant and Employee Center, or conversationally through the ServiceNow Otto for ITSM Virtual Agent.") | [ReferenceReference for Digital End-user Experience Self-service](https://servicenow-prod.fluidtopics.net/~A0KduRgRb09c2Nccw7o4w "Reference topics provide additional information about the cards, lists, and forms that help you configure and use DEX Self-service.") |
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## Troubleshoot and get help {#dex-self-service__cf-app-landing-get-help}

* [Explore resources about Digital End-user Experience Self-service in the ServiceNow Community](https://www.servicenow.com/community/itsm-articles/digital-portfolio-management-toolkit/ta-p/2896488)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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