---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure daily schedules for Walk-up Experience appointment booking

# Configure daily schedules for Walk-up Experience appointment booking {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define hours of operation and daily schedules for booking an appointment at your Walk-up Experience location.

## Before you begin

Role required: appointment_booking_admin or admin

## About this task

Create a unique appointment booking schedule for each day of the week or for specific days of the week. For example, you can set the appointment booking availability schedule to run from 9:00am to 5:00pm, Monday, Wednesday, and Friday. The Tuesday and Thursday appointment availability schedule can run from 9:00am to 12:00pm. You can completely remove appointment booking for a specific day of the week, for example, Friday.  
Note:  
To specify unique daily booking schedules, while using your associated appointment booking configuration, create new Schedule Entries to exclude the hours appointment booking is not available.

## Procedure

1. Navigate to AllWalk-up ExperienceAdministrationSchedules.
2. Select the schedule you use, for example, the 8-5 weekdays excluding holidays schedule.
3. In the Schedule Entries related list, select New.
4. Name the new record Excludes and fill in the form to create a unique daily booking schedule for Tuesday and Thursday appointments.  
   {#config-walkup-daily-appoint-schedule__table_x1v_kdq_s3b__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the record. For example, name the record Excludes to indicate the hours excluded from appointment booking. |
   | Type | Choose Excluded as the type. |
   | Show as | Choose Busy as the reason for the exclusion. |
   | When | Indicate the date to begin using this booking availability schedule. Also indicate the time to exclude booking availability for this date. For example, the hours of 12:00pm through 5:00pm. |
   | Repeats | Indicate the recurrence for this availability schedule. For example, Weekly on Tue and Thu. |
   | Repeat until | Specify how long you want this availability schedule to run by selecting an end date. |
   [Table 1. Schedule Entry Excludes configuration fields]

   {#config-walkup-daily-appoint-schedule__table_x1v_kdq_s3b}  
5. Select Submit.
6. To verify that Tuesday and Thursday appointment booking is only available from 9:00am to 12:00am, navigate to your online Walk-up Check-in application.  
   If configured for view, You can access the online Walk-up Check-in application from the Service Portal Home page or under Self-Service in the left navigation bar.
7. Select the walk-up location for which you are verifying the schedule.
8. Select Schedule an appointment and select a reason for the visit.
9. Select a date for the appointment.  
   The Select Appointment window displays the first available appointment, by week and day.
10. Determine that appointments are only available on Tuesdays and Thursdays from 9:00am to 12:00pm.  

*[\>]: and then