---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Landing page redirection in Service Operations Workspace for ITSM

# Landing page redirection in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Redirection enables you to automatically route users to the SOW landing page upon login.

Landing page redirection can be configured in any of the following ways:

* Conditional, based on user criteria, for example, Service Desk groups.
* Blanket. All users are first redirected to the Service Operations Workspace home page and the audience configuration determines which landing page should be used.
* Optional. In this case, users can opt out of the redirection.
{#landing-page-redirection-sow-itsm__ul_nbc_hkd_2cc}
* **[Redirect non-admin users to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/kVEIwt6LQo5zw2GyfhzsIA)**   
  Enable a non-admin user to start prioritizing tasks quickly by redirecting to Service Operations Workspace after logging in to the ServiceNow instance.
* **[Redirect agents of a specific group to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/aY9U0fi0AIuLS1QI0AEOWA)**   
  Enable only agents of specific user groups to be automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.
* **[Disable auto-redirection for all agents to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/RBpbkqIpJxwdAtSpbsrKnA)**   
  Verify that the agents aren't automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.