---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Problem Management and CSDM tables

# Problem Management and CSDM tables {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Problem Management manages and uses CSDM tables. Several
ServiceNow products benefit from and add value to Problem Management.

## CSDM tables used by Problem Management {#pm-use-case__section_wzv_b25_jvb}

1. Mapped Application Service \[cmdb_ci_service_discovered\] table: Discovered Application Service (service instance) or any infrastructure CI
2. Configuration Item \[cmdb_ci\*\] tables
3. Business Service \[cmdb_ci_service_business\] table and Technology management service \[cmdb_ci_service_technical\] table (formerly Technical service): Use the service classification attribute to identify business services and Technology management services.
4. Service Offering \[service_offering\] table: Used as a choice list attribute to filter types of service offerings like business service, Technology management offering, and service instance.
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<br />

## Products that add value to Problem Management {#pm-use-case__section_b5q_5lb_rmb}

When you use Problem Management with one of the following ServiceNow products, you increase the value you get from Problem Management.

* Discovery provides details about the tangible/physical and software CIs you are using.
* Service Portfolio Management provides life-cycle information for a service.
* Asset Management provides the related product model. Software Asset Management (SAM Foundation ) and Hardware Asset Management (HAM) provide life-cycle data for Technology Lifecycle Management.
* Security Management provides initial information to containment, eradication, and recovery of security related problems.
* Risk Management provides IT risk and financial risk information.
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## Products that benefit from APM {#pm-use-case__section_qqc_btw_rmb}

* IT Service Management (ITSM): Services have the context of the business and applications, along with the information and technologies layered beneath them.
* Information Technology Operations Management (ITOM): Understands the business context for the service instances along with the tangible/physical device and software being managed.
* Governance, Risk, and Compliance (GRC): Auditors can leverage the business applications and related Information Objects. This helps auditors understand the design-time data sensitivity for scoping audits, measuring risks, and managing audit activities.
* Asset Management: Manages the software and tangible/physical CI life cycles for business applications and business services.
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