---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View Badge Scanner Integration scan logs

# View Badge Scanner Integration scan logs {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor scanner-use error activity at a Walk-up Experience onsite location by
viewing the scan logs. Each time a badge reader device triggers an error, a scan event is
logged in the Badge Scan Logs module.

## Before you begin

Role required: sn_badge.badge_admin

## About this task

The Badge Scan Logs module only stores badge reader integration error messages. It does not display error messages for Walk-up Experience specific badge scans. You can fix the error and re-run the application to get the desired result.

Walk-up Experience badge scan errors can be found in the System Log.

## Procedure

1. Navigate to AllBadge Reader IntegrationBadge Scan Logs.
2. Select an event in the Badge Scan Logs list to view the associated Message, Badge Reader, and User Badge.

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