---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add multiple incidents to a problem

# Add multiple incidents to a problem {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add multiple incidents to a problem to avoid creating multiple problems for incidents
that have the same issue.

## Before you begin

Role required: itil, admin, problem_admin, problem_coordinator or problem_manager

## About this task

The topic applies to problems where you've activated the Problem Management Best
Practice --- Madrid (com.snc.best_practice.problem.madrid) plugin.

## Procedure

1. Navigate to AllProblemOpen.
2. Open a problem record.
3. In the related list, click the Incidents tab.
4. Click Add.
5. From the list, you can add incidents in the following ways.
   * Select the incident records and select Add Selected.
   * Select Add All.
   {#add-multiple-incidents-to-problem__choices_nst_vwl_dcc}

## Result

The selected incidents appear under the Incidents tab.
* **[Extension point for Problem Management](https://servicenow-prod.fluidtopics.net/PpjrauIbl28HOLvq7RvQJQ)**   
  Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code.

*[\>]: and then