---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing DEX Agent policy

# Managing DEX Agent policy {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and manage agent policies for your organization based on the device criteria defined to manage the DEX metrics that are tracked.

You can perform actions on checks and policies to enhance the monitoring of your device. Policies contain Configuration Item (CI) that are monitored by Agent Client Collector (ACC) and checks that run on those CIs.