---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Integrate CIM using API

# Integrate Continual Improvement Management using extension point {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate CIM with other applications by using the CIMIntegrationAPI extension point. It defines the inbound and outbound extension points for integrating CIM with other applications.

## Before you begin

Role required: admin or sn_cim.improvement_manager

## About this task

The CIMIntegrationAPI defines the inbound and outbound extension points for integrating CIM with other applications. Inbound integrations enable you to create improvement initiatives from integrated applications. Outbound integrations enable you to create application
records from improvement initiatives or CIM tasks.

## Procedure

1. Navigate to All and enter <kbd class="ph userinput">sys_extension_point.list</kbd> in the search field.
2. In the Extension Points context menu, type <kbd class="ph userinput">CIMIntegrationAPI</kbd> in the search field.
3. Select sn_cim.CIMIntegrationAPI.
4. Select Create Implementation under Related Links.  
   A new instance of the CIMIntegrationAPI is created.
5. Enter a name for the new API instance.
6. Save the record.
7. In the Script field, edit the inbound or outbound integrations.
   * For inbound integrations, add application names in the var tables parameter of the getInboundIntegrationTables function.
   * For outbound integrations, add application names in the var tables parameter of the getOutboundIntegrationTables function.

   {#integrate-extension-api__choices_lfn_npg_1gc}  
   Enclose the values in single quotation marks and use commas to separate multiple values.

   The following example shows integrating improvement initiatives from change requests with CIM by editing the inbound extension point of CIMIntegrationAPI.
8. Save and update the record.  
   For inbound integrations, the Create Improvement Initiative related link is added to records of applications integrated with CIM.
9. For outbound integrations, configure related links on CIM task records to integrated applications.  
   For more information, see [Create a UI action](https://www.servicenow.com/docs/access?context=t_EditingAUIAction&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
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