---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View active collaborations

# View active collaborations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a major incident manager, you can view all the active collaborations for the major
incidents.

## Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

## Procedure

1. Open ITSM Mobile Agent app.
2. Tap Major incidents tab.
3. Tap Active collaborations.  
4. Do one of the following:  
   {#view-active-collab-major-inc-itsm-mobile__table_yxq_xy1_g4b__entry__2}

   | Option | Action |
   |:-|:-|
   | Calls | View the active calls collaboration. |
   | Chats | Tap Chats to view the active chat collaborations. |
   [Table 1. View active collaborations]

   {#view-active-collab-major-inc-itsm-mobile__table_yxq_xy1_g4b}

5. Swipe and tap View to view the conversation in the respective application.  
   Each collaboration displays:
   * Application: Slack / Microsoft Teams
   * Collaboration title
   * Incident created date and timestamp
   * Channel name: Channel marked with "#" is a public channel. Any user can view the conversation. Channel that doesn't contain a "#" is a private channel, this channel isn't accessible to public users. Only the collaborators can view the chat conversation.
   {#view-active-collab-major-inc-itsm-mobile__ul_kh3_fy1_g4b}