---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add contributing indicators

# Add contributing indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add new contributing indicators based on your organizational preferences.

## Before you begin

Role required: sn_sd.success_dashboard_admin

## About this task

Your organization can add the new contributing sources as the primary indicator. For example, determining the automated catalog request completions can be added to Automated Resolutions.

## Procedure

1. Create a Performance Analytics (PA) indicator and its data collection job that measures the daily score (count) of the metric that you want to measure.  
   The description set for this PA indicator is used to describe the indicator when the user selects the information icon on the score card. Alternatively, if you already have a PA indicator that measures daily scores of the metric you want to measure, you can directly proceed to register and use the PA indicator.

   For information on permissions required to create a PA
   indicator, see [Performance
   Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) for more
   details.
2. Register the PA indicator against the Primary Indicator that it must be reported in by creating a record in the Contributing Indicator Registry table (sn_sd_contributing_indicator_registry).
   1. Navigate to All \> sn_sd_contributing_indicator_registry.list.
   2. Select New.
   3. On the form, fill in the fields.  
      {#add-contributing-indicators__table_mht_s4h_cqb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Unique identifier contributing indicator. |
      | Contributing Indicator | Performance Analytics indicator of the metric. |
      | Primary KPI | The primary indicator where the new indicator is being added to. |
      | Service group | Service group of the performance indicator. Note: ITSM or HR must be selected as a service group, as required. |
      [Table 1. Contributing Indicator Registry form]

      {#add-contributing-indicators__table_mht_s4h_cqb}
   4. Right-click the header and select Save.
   5. **Optional:** Add More information context cards for this indicator so that the user viewing the primary and contributing indicator details understands this KPI.  
      See [Update more information cards](https://servicenow-prod.fluidtopics.net/H3HyIFu9s0Yb1Opg3r_ZHw "Configure and update the More Information cards in the side panel.") for details.
   6. In the Persona Group Time Savings related list, click New.
   7. On the form, fill in the fields.  
      {#add-contributing-indicators__table_l3x_s2d_gvb__entry__2}

      | Field | Description |
      |-|-|
      | Persona Group | Option to select the persona group fr the contributing indicator. |
      | Time saved | Option to enter the time that will be saved to complete the request. |
      [Table 2. Persona Group Time Saving form]

      {#add-contributing-indicators__table_l3x_s2d_gvb}
   8. Right-click the header and select Save.  
      Note:  
      You can also update the values for the indicators in Persona Group Time Savings section for the out of the box indicators that are Automatic type.
   {#add-contributing-indicators__substeps_z5v_fld_ttb}
{#add-contributing-indicators__steps_xbj_zbt_msb}