---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Components installed with Problem Management

# Components installed with Problem Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Problem Management
Best Practice --- Madrid plugin, including user roles.
Demo data is available for this feature.

## Roles installed {#installed-with-madrid-best-prac__section_wly_yyh_wdb}

{#installed-with-madrid-best-prac__table_u1t_gb1_wdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Problem Task Analyst \[problem_task_analyst\] | Works on a problem task and manages it through its life cycle. | None |
| Problem Co-ordinator \[problem_ coordinator\] | Works on a problem or problem task and manages it through its life cycle. | problem_task_analyst and itil |
| Problem Manager \[problem_ manager\] | Responsible for the overall problem management process and can configure problem management settings as well as act as a problem coordinator. | problem_ coordinator |
| Problem Admin \[problem_admin\] | Responsible for the overall problem management process as well as delete problems and problem tasks. | problem_ manager |
[ ]

{#installed-with-madrid-best-prac__table_u1t_gb1_wdb}