---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Task record information in the MS Teams Import tab

# Configure the task record information in the MS Teams Import tab {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.

## Before you begin

Role required: admin

## About this task

When you view or import a Microsoft Teams chat conversation for a task
record, the record details are displayed in the Details
section of the MS Teams Import tab. These details are
configured in the Script field of an implementation
corresponding to the task record in the
sn_tcm_collab_hook.MSTeamsTaskInfoCardHandler extension point.

For information about collaborating on a task record using Microsoft Teams chat, see [Collaborate on a task record using Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/ZZitSP3dw_OAGHjjfqVk~w "Start or import a Microsoft Teams chat from a task record in Service Operations Workspace.").  
Figure 1. MS Teams Import tab

## Procedure

1. Navigate to AllSystem Extension PointsScripted Extension Points.
2. From the Extension Points list, select sn_tcm_collab_hook.MSTeamsTaskInfoCardHandler.
3. From the Implementations related list, select an implementation associated with the task record and modify the Script field.
4. Edit the Script field.
5. Click Update.
{#configure-record-details-import-chat-sow__steps_ptv_fpr_vsb}

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