---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Problem Management in Service Operations Workspace reference

# Problem Management in Service Operations Workspace reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about Problem Management in Service Operations Workspace.
* **[Problem form](https://servicenow-prod.fluidtopics.net/KconTBfn6GC6_KAshhUU1g)**   
  Description of the field values for the problem form in Service Operations Workspace.
* **[Problem task form](https://servicenow-prod.fluidtopics.net/MRqBDe4yfPvbdGBIazOHfQ)**   
  Description of the field values for the problem task form in Service Operations Workspace.

**Related concepts**   

* [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/m9cI328n7MsB5bj19o41Vg "You can use Problem Management models to tailor processes for specific use cases.")  
**Related tasks**   

* [Create a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/Se0BWzeC~HgXObZkG8O_Ug "Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.")
* [Work on a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/jFKc1X9CT0Wra0SPIcIMmw "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")
* [Create a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/6WJIhwZhz_e~swNyjYUhXg "When you need to engage another team or agent for help, create and assign a problem task.")
* [Work on a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/AL_xxvBfe4MNieEjfYBbmA "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")