---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create application records from improvement initiatives

# Create application records from improvement initiatives {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create records for integrated applications from improvement initiatives or CIM tasks to transform improvement initiatives into broader, actionable efforts to enable improvements across teams and processes.

## Before you begin

Role required: sn_cim.improvement_coordinator or sn_cim.improvement_manager

## Procedure

1. Navigate to your improvement initiative or CIM task record.
   * Improvement initiative: AllContinual ImprovementMy CIM Initiatives
   * CIM task: AllContinual ImprovementCIM Tasks
   {#create-app-records__choices_tyg_p5b_mfc}
2. Find and open the Improvement Initiative or CIM task record from which you want to create an application record.
3. Create an application record by selecting the corresponding application record link in the Related Links section.  
   Note:  
   Related links are visible only when a CIM task is in the Open, Work in Progress, or On Hold state.
   {#create-app-records__table_ugr_kht_bgc__entry__2}

   | Record type | Link to select |
   |-|-|
   | Demand | Create Demand |
   | Project | Create Project |
   | Coaching opportunity | Create Coaching Opportunity |
   | Knowledge base articles | Create Knowledge |
   | Agile Development story | Create Story |
   | Performance Analytics automated indicator | Create PA Indicator |
   | Change | Create Change Note: You must have the following roles to view and create change requests: * change_read, change_write, or ITIL roles to view the Create Change link. * change_write or ITIL roles to create change records. {#create-app-records__ul_lvc_vht_bgc}If you have not been assigned the required roles, contact your system administrator. |
   [ ]

   {#create-app-records__table_ugr_kht_bgc}  
   Note:  
   Default field values set in the sn_cim.initiative_copy_attributes property are populated in the application record form. Contact your administrator to edit this property by adding or deleting
   fields. For more information, see [Configure CIM integration property](https://servicenow-prod.fluidtopics.net/eU~kPINzAQt~fQaLCOuxOw "Configure the CIM sn_cim.initiative_copy_attributes integration property to define field values to be copied from an improvement initiative to application records that you create from the initiative.").
4. Select Submit.

## Result

The application record is created and UI changes display on the source improvement initiative or CIM task record and corresponding application records. For more information, see [Updates after application record creation from improvement initiatives](https://servicenow-prod.fluidtopics.net/lIMRgG03VNzt8o32EprQJw "UI changes display on the source improvement initiative or CIM task record and on the corresponding application records of some applications when you create application records from improvement initiatives or CIM tasks.").

*[\>]: and then