---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Search for a solution in Employee Center

# Search for a solution in Employee Center {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve a user's issue by searching for a relevant solution.

## Before you begin

Role required: none

## Procedure

1. Navigate to the Employee Center portal.
2. In the search bar, specify the issue.  
3. Use the Now Assist conversational experience to explain your issue.  
   Now Assist generates recommended solutions for your issue along with reference to content sources.
4. Review the solutions generated by Now Assist.
5. If the solutions aren't relevant, proceed with incident creation or checking the request status.