---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Remedial action

# Remedial action {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Remedial action is a framework. We need to install the remedial action framework to select remedial action as a resolution type.
Remedial action allows you to trigger an action on the end user device. With the user's consent, we share different remedial action types to resolve the issue.

* Execute an action on the end user device. The user can create their own remedial action.
* If there are any existing Virtual Agent topics, these can be populated as a resolution to the end user.
* When the metric rule criteria is met, a catalog item is displayed for the user to fill and submits.

{#remedial-action__ul_lys_zss_xbc}

For creating your own remedial action, see [Configure the Remedial Actions Framework](https://servicenow-prod.fluidtopics.net/mOq5HZyJcV4PtQORZwkazw "Configure the Remedial Actions Framework to add a new remedial action or modify an existing one.").