---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Open slack from an incident

# Open slack from an incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Open slack from an incident and send message to a user or an assignment group to
exchange incident information. You do not need to manually search for a user in slack to
send a message.

## Before you begin

Role required: sn_incident_read, sn_incident_write, itil, or admin

## About this task

The slack icon appears for the fields that you include in the fix script. For example, if you have the Caller, Assigned to, and the Assignment group fields for
incident in the fix script, then the icon appears for these fields.

## Procedure

1. Navigate to AllIncidentOpen.
2. Open an active incident record.
3. Click the slack icon that appears next to the Caller, Assigned to, or the Assignment group fields.
4. In the Open Slack dialog window, click Open Slack.  
   A direct message with the user on slack or a slack channel opens for the group.
{#open-slack-from-inci__steps_z52_gkd_jnb}

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