---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Invoke SLA condition rules on a specific SLA definition

# Invoke SLA condition rules on a specific SLA definition {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can change the SLA condition rules for a specific SLA definition.

## Before you begin

Role required: admin

## About this task

In cases where a particular SLA requires that specific SLA condition rules should be
used, you can specify the condition rule to be used within the relevant SLA
definition form.

## Procedure

1. Navigate to AllService Level ManagementSLASLA Definitions.
2. Open an SLA definition record.
3. Configure the form to add the Condition type field to the form.
4. Specify the appropriate SLA condition rule in the Condition type field  
   Note:  
   If no condition rule is defined, the global default condition rule is used.
**Related concepts**   

* [SLA condition rules](https://servicenow-prod.fluidtopics.net/0uuYf8QXE2bm9Q8PUmYfmw "SLA condition rules control how the different conditions you define in an SLA definition are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.")

*[\>]: and then