---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a change task in Service Operations Workspace

# Create a change task in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When you need to engage another team or agent for help, create and assign change
task. For example, there can be tasks to plan the change, implement the change, and test,
and review the work.

## Before you begin

Role required: itil or admin

## Procedure

1. Open a change request.
2. On the change record page, Click the more actions icon (![more actions icon]()) and select Create Change Task.
3. In the Create Change task dialog box, select the task type.  
   By default, the following task types are available. To create additional task types, see [Create a task type for problem or change in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/iI~AhQ3DAIsKAi_kgp_VXw "Configure a task type that can be used during problem or change creation.").
   * Planning
   * Implementation
   * Testing
   * Review
   {#create-change-task-sow__ul_i1w_d3n_vsb}
4. Click Create.
5. On the form, fill in the fields.  
   {#create-change-task-sow__table_blp_xnl_sy__entry__2}

   | Name | Definition |
   |-|-|
   | Short description | A summary of the task. |
   | Description | Detailed description of the task. |
   | Number | Auto-generated identification number for the task. |
   | Change request | Associated change request. |
   | State | State of the change task: * Pending: Open and unassigned * Open: Open and unassigned * In progress: Open and actively being worked on * Closed: Inactive and closed. Requires close code and close notes to be provided. * Canceled {#create-change-task-sow__ul_r3q_hwc_gz} |
   | Configuration item | Configuration item (CI) or service that the change task applies to. |
   | Type | Type of change task, Planning, Implementation, Testing, or Review. The default workflow generates tasks in type Review. |
   | On hold | Option to indicate whether the change task is on hold. Provide an On hold reason if a change task is placed on hold. |
   | Assignment ||
   | Assignment group | Group that the change task is assigned to. |
   | Assigned to | User that the change task is assigned to. If an assignment rule applies, the change task is automatically assigned to the appropriate user or group. |
   | Schedule ||
   | Planned start date | Date you plan to begin working on the task. |
   | Planned end date | Date the change task is planned to be completed. If the task type is Implementation, the Planned start date and Planned end date values must fall within the planned start and end dates specified in the change request. |
   [Table 1. Create New Change Task form]

   {#create-change-task-sow__table_blp_xnl_sy}
6. Click Save.
**Related concepts**   

* [Standard change catalog](https://servicenow-prod.fluidtopics.net/QC~F6GmQVltvJ94ynhFS1w "Standard changes are pre-approved, low-risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.")  
**Related tasks**   

* [Create a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/GzFC9QFFC4Mf7lR2iJAZXw "Track modifications to a supported configuration item (CI) by using a change request. You can record information such as the reason for the change, and the change type, priority, and risk.")
* [Work on a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/uZzLHniGed5NKfsCWOn6hw "Modify a supported configuration item to clear a change request.")
* [Work on a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/jA_BEBytiLfbz68AEOkF~Q "Complete the change task that in turn helps in resolving the associated change.")
* [Create a Change Advisory Board (CAB) definition](https://servicenow-prod.fluidtopics.net/Q4ECQnyQDVaXs~uccvW7mA "Create a Change Advisory Board (CAB) definition in Service Operations Workspace to set up recurring CAB meetings for reviewing and authorizing change requests.")
* [Create a CAB meeting](https://servicenow-prod.fluidtopics.net/dzoJSxT2vgzN2RqQySVsRg "Create a Change Advisory Board (CAB) meeting in Service Operations Workspace to review and authorize change requests.")
* [Conduct a CAB meeting in the CAB workbench](https://servicenow-prod.fluidtopics.net/7_t8ZQh~fYETOrMquAp1lg "Start and conduct a Change Advisory Board meeting in the CAB Workbench in Service Operations Workspace to review the agenda and approve or schedule changes.")